Shipping policy
SHIPPING POLICY
Where we ship
We ship to eligible addresses within the United States. We currently do not ship internationally.
Shipping availability depends on the product and destination. THC-containing and other cannabinoid products may have different restrictions. We do not ship a product to a destination where its sale or shipment is prohibited.
Availability at checkout does not override applicable restrictions. If we identify a restriction affecting your order, we will contact you and refund any payment collected for items we cannot ship, including related shipping charges where applicable.
Order processing
Orders are normally processed within 1–3 business days after order confirmation, excluding weekends and holidays.
Processing time is separate from the carrier’s delivery time. If an unusual delay affects your order, we will contact you using the information provided at checkout.
Shipping charges and delivery estimates
Shipping charges and available delivery options are displayed at checkout before payment.
Any qualifying free-shipping offer is applied according to the offer displayed on our website and at checkout.
Carrier delivery estimates are estimates, not guaranteed arrival dates, unless a shipping option expressly states otherwise.
Tracking your order
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for the carrier’s tracking information to update.
If your order has not arrived within 14 days of the shipping confirmation email, contact hi@onhoneybloom.com with your name and order number so we can investigate. You may contact us sooner if tracking shows a problem.
Incorrect addresses and order changes
Check your delivery address carefully before submitting your order.
If you notice an error, contact us immediately. We cannot guarantee address changes or cancellation once an order is being processed or has shipped.
If a package is returned because of an incorrect or incomplete address, we will contact you about available options and any additional shipping charges before reshipping it.
Missing, damaged, or incorrect deliveries
If tracking shows delivery but you cannot locate the package, check the delivery location and with other members of your household, then contact us for assistance.
If your order arrives damaged, defective, or incorrect, email hi@onhoneybloom.com as soon as possible with your order number, details, and photos where applicable. We will review the issue and arrange an appropriate replacement or refund.
Returns and refunds
You may request a return within 30 days of delivery for unopened, unused Honey Bloom gummies in their original packaging with the seal intact.
For change-of-mind returns, customers pay return shipping, and original shipping charges are non-refundable. Sale items and gift cards are excluded from change-of-mind returns.
Opened gummies are not eligible for change-of-mind returns. Concerns after trying a product are reviewed individually; a refund is not automatically guaranteed.
Damaged, defective, or incorrect products may be reported even if opened or purchased on sale.
Please obtain approval and return instructions before sending anything back. Full details are available in our Return and Refund Policy:
https://onhoneybloom.com/policies/refund-policy
Contact
Pink Moon Wellness LLC, doing business as Honey Bloom
Email: hi@onhoneybloom.com
Phone: 202-599-0891
Address: 4520 Daly Drive, Suite 100, Room 107, Chantilly, VA 20151, United States
Our production location is not open to customers and is not a customer pickup location.